Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
How long will it take to receive my skincare order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for opened products?
Due to the medical-grade nature of our inventory, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our clinical team.
Are your products safe for sensitive skin?
Yes, we curate a wide range of dermatologist-tested products specifically designed for sensitive skin. We recommend checking the ingredient list on each product page or booking a virtual consultation for personalized advice.
Do you offer international shipping?
Currently, Totality Medispa & Skincare ships to customers within the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for your convenience.